Subscription Policy

Welcome to roMMance! This Subscription Policy outlines the terms and conditions for our subscription services. By subscribing, you agree to the following policies.

1. Subscription Plans & Pricing

1.1. roMMance offers the following prepaid subscription plans:

Monthly Prepay: $29.99 per box
Quarterly Prepay: $26.99 per box (billed upfront as $89.97 for 3 months)
Annual Prepay: $23.99 per box (billed upfront as $287.88 for 12 months)

1.2. All subscription prices are listed in USD and are subject to change.

1.3 All subscriptions are subject to taxes.

2. Billing & Payments

2.1. Automatic Renewal

Subscriptions automatically renew unless canceled before the next billing date.
The billing date is the 1st of each month.

2.2. Payment Processing

Payments are not processed until the 1st day of the month following sign up.
By subscribing, you authorize StoryNest to charge your payment method for each renewal.

2.3. Failed Payments

If a payment fails, you will receive a notification to update your payment method.
If payment is not updated within a set period, your subscription may be canceled.

3. Shipping & Delivery

3.1. Shipping Schedule

Subscription boxes are shipped on a monthly basis. We aim to have all subscriptions shipped by the 15th of each month.
Tracking information will be provided via email once your box ships.

3.2. Shipping Costs

Shipping is free for/included in all subscriptions.
One time purchases may incur additional shipping charges. Shipping fees are calculated at checkout and vary based on location.
International orders may be subject to additional customs fees, which are the subscriber’s responsibility.

3.3. Address Changes

It is the subscriber’s responsibility to ensure their shipping address is correct.
Address changes must be made before the next billing cycle.

4. Cancellations & Refunds

4.1. Cancellation Policy

Subscribers may cancel at any time, but cancellations must be made before the next billing date to avoid being charged.
Prepaid subscriptions (quarterly and annual plans) cannot be refunded after purchase but will continue until the end of the prepaid period.

4.2. Refund Policy

Due to the nature of our subscription service, all sales are final.
Refunds will only be considered in cases of duplicate charges or errors on our part.

5. Subscription Modifications

5.1. Pausing a Subscription Box

Subscription boxes can be pasued at any time, but must be paused before the next billing cycle to avoid being charged.
Prepaid subscriptions (quarterly and annual plans) will continue until the end of the prepaid period and then be paused.

5.2. Plan Changes

Plans may be changed at any time. Changes must be maid before the next billing cycle to avoid being charged at the current plan rate.
Prepaid subscriptions (quarterly and annual plans) will continue until the end of the prepaid period before the change goes into effect.

5.3 Book Exchange Requests

All subscrptions include the ability to exchange the book included in the monthlly box for another book. The title of the book included in each month's subscription box will be posted online, via email, and on our social media platforms between the 15th & 30th of the month before.
Requests to exchange a book must be made by the 7th of the month to ensure the exchange is completed before the monthly shipment is processed.
Exchanges are not authorized after the subscription box has shipped.
Exchanges are subject to availability.
Requests to exchange a book can be made using this form.

6. Damaged or Missing Items

6.1. If an item arrives damaged, please contact us within 7 days of delivery with photos for a replacement (subject to availability).

6.2. If your box is lost in transit, please reach out to us, and we will assist in tracking or replacing your order.

7. Contact Us

For any subscription-related inquiries, cancellations, or modifications, please contact us.

By subscribing to roMMance, you acknowledge and agree to the terms outlined in this Subscription Policy. Happy reading! 📚✨

Subscription Policy

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